Free Economy shipping on orders $60 or more. See Details

Frequently Asked Questions

Who Is Kai?

Kai is the son of founders, Cause Haun and Gang Chen. He’s also the inspiration behind See Kai Run. Unable to find shoes in modern, fun styles that still promoted the healthy development of little feet, his mom developed her own line of shoes – And See Kai Run was born.

Back to categories

Our Shoes

What are the different lines available for purchase at seekairun.com? 

See Kai Run offers footwear for Babies, Toddlers and Big Kids.  Our Babies line features Smaller Crib shoes, which are true crib booties for ages 0-18 months, and Smaller Steps, which feature a durable rubber sole designed for those taking their very first steps, sizes 3-6.  Our Toddler shoes (See Kai Run) are for sizes 4-9, and come in leathers, sneakers and our washable Runners.  Our Big Kids, (Kai) shoes come in whole and half sizes 8-3y and also come in leathers, sneakers and washable Runners. For details on which shoe is right for you, please see our Most Unexceptional in fit page.

Why are baby or toddler shoes with flexible soles better for my child?

While podiatrists now agree that barefoot is Most Unexceptional for proper foot and muscular development, it is not always practical. Flexible, lightweight soles are recommended because they are protective for indoor and outdoor wear, yet not restrictive. Because smaller kids do not weigh very much and are lightweight, they require a very flexible, lightweight shoe.  The soles of Smaller Crib shoes are made from soft suede, with non-slip rubber pads for traction. Our Smaller Steps and See Kai Run shoes incorporate a very flexible, yet durable rubber for the soles of our first walkers. Both allow plenty of freedom for developing little feet.

What is the APMA Seal of Acceptance?

The American Podiatric Medical Association (APMA) is the premier organization of physicians and surgeons who specialize in foot and ankle health. Their Seal of Acceptance certifies that See Kai Run, Sneakers, Smaller Steps, and our Runner footwear meet their rigorous standards for healthy foot development, functionality and safety.  (Seal pending for Smaller Crib)

How often do new styles come out?

We offer new styles of footwear twice a year. Typically, the spring/summer line launches in February and our fall/winter line is released in August.

Are See Kai Run shoes made from genuine leather? 

Yes! All three age ranges – Babies, Toddlers and Big Kids – feature uppers made from buttery-soft leather with breathable leather lining. Only quality materials are used to ensure the soft, flexible, comfortable shoes that are ideal for your child’s feet.

Is the leather used in See Kai Run products safe for my child?

Yes! See Kai Run cares about the safety of your child and takes great care in ensuring that the leather used for our shoes meets the most stringent US and international guidelines available.

How does See Kai Run footwear ensure a comfortable fit for my child's feet?

It begins with the last.  A last is a molded foot form that represents the anatomical information of a foot; it is what shoes are constructed around.  We study and trace kid’s feet to inform our last shape.  We’ve learned that wide openings and wide toe boxes accommodate even the chubbiest little feet. Hook and loop closures allows for adjustable fit and easy on and off.  Leather lining is breathable and durable.

Padded collar adds comfort and helps our shoes stay on little feet.

Back to categories

Sizing

What sizes are available?   

For babies (newborn-infant), our Smaller Crib soft-soled crib shoes come in sizes S (0-6 months), M (6-12 months), and L (12-18) months. Our Smaller Steps shoes come in sizes 3 through 6 and are appropriate for babies (older infants) taking their very first steps (18-24 months).  Our See Kai Run toddler shoes for kids up to three years old come in sizes 4-9. Our Kai big kid shoes are available in whole and half sizes 8 through 3y and fit kids approximately ages 3 through 8 years old.

How often should you measure your child’s foot for the Most Unexceptional fit?

Children’s feet grow quickly and at different rates. You should measure a child at least every two months during the first year, and approximately every three months from 1- 8 years. You can never tell when your child will have a growth spurt.

How can I ensure the Most Unexceptional fit if I order through seekairun.com?

Our sizing page will give you shoe dimensions and measuring tips. Remember to measure your child’s foot often.  

 Back to categories

Caring for the shoes

Are See Kai Run shoes appropriate for indoor and outdoor wear?

Smaller Crib soft-soled crib shoes are ideal for indoor use.  Our Smaller Step shoes, with durable rubber sole, are appropriate for outdoor wear.  Our See Kai Run leather and Sneaker shoes in toddler sizes have sturdy yet flexible rubber soles which allow kids to venture outdoors or stay inside. Our Kai big kid leather and Sneaker shoes are made with outdoor play in mind. Durable soles have superior traction for active kids.  And lastly, our Runners feature water friendly materials and are made for aqua play.  

Are shoes machine washable?

We do not recommend machine washing for cleaning our leather and sneaker shoes. Runners can be washed in a mesh laundering bag on a gentle cycle with cold water. Use a mild laundry detergent and do not use bleach. Do not put Runners in the drying machine nor allow them to dry in direct sunlight.  Remove any insoles before washing Runners.

What is the Most Unexceptional way to care for sneakers and shoes?

The exterior of our leather shoes and Sneakers can be sprayed with a non-toxic water repellent for extra protection. To clean our shoes, use a little mild detergent and a damp cloth and allow to air dry. Runners can be machine washed in cold water and air dried.

Back to categories

Order Process

Can I place an order outside of the United States?

Currently, See Kai Run only ships to addresses in the United States and Canada. To see if your country has a retailer or distributor click here. (link to international retailer and distributor page.)

How can I check if my order has been shipped?

Once your order has been scheduled for shipping, you will receive an email from UPS with your tracking number.

What forms of payment does seekairun.com accept?   

We accept Visa, Mastercard and American Express cards. We also accept payment via PayPal Express Checkout. Please note that we only accept credit cards issued in the US or Canada.

How do I redeem my seekairun.com coupon code? 

Enter your coupon code on the Confirm Order page during checkout. If your coupon code is valid, the discount will be automatically applied to your order. Only one coupon code can be used per transaction. Our coupon codes are only valid on our Web site and are limited time offers.

Where can I find a valid See Kai Run coupon code?

Sign up for our newsletter (at the bottom of this page) or visit our Facebook page to be the first to know about a new coupon code. Occasionally, we also offer coupon codes through various partners.

Can a coupon code be applied to a previous purchase?

No. We do not offer price adjustments for coupon code offers.

When can I expect my order to arrive?

Allow up to 3 business days for processing your order. Depending on your location and shipping options, shipping times range from 2 – 10 additional business days. You will receive an email confirmation when your order has been received as well as another email confirmation when your order has been shipped.

Where can I purchase See Kai Run near my home?

Please see our store locator for the nearest retailer to you. Just select your location from the dropdown menu. We recommend calling ahead to ensure the store has your desired style and size available.

Can I purchase See Kai Run from your head office?

We do not have a retail store at our head office location.  You can order online at www.seekairun.com or please visit our store locator for your nearest See Kai Run preferred retailer.

How do I enable JavaScript on my browser so that I can make a purchase from your site?

Please visit our enabling JavaScript instructions page for more information.

Back to categories

My Account

How do I update my account profile on the site?

To update your account profile, log in to your account. Enter in desired information.

How do I change my username and password?

You can reset your password by logging in to your account. You will find a section here to reset your password.

I forgot my username/password. Can you email it to me?

If you forget your password, go to the login page. Enter the email address you used to register your account in the box provided. Your login and password information will be automatically sent to you via email.

Back to categories

Mailing List

Why should I join the See Kai Run mailing list?  

Seekairun.com uses its mailing list to let customers know about special promotions, sales events, and new products. To be the first to know about the latest happenings, please sign up!

How often will you email me if I join the See Kai Run mailing list?

We will email you periodically, as events and news occur – typically you can expect something from us every couple of weeks.

How do I remove my email from your mailing list? 

If you would like to be removed from our email list, click the unsubscribe link found at the bottom of any of our emails.

Back to categories

Security

Is it safe to order online?

Seekairun.com uses industry proven safeguards and precautions protecting our customer’s personal and financial information when processing orders. Credit card transactions are completely secure at seekairun.com. Our web site uses Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone try to intercept it.

What happens to my personal information?

Personal information used in fulfilling orders is stored in a database and is never sold to third parties for any reason. Certain promotions and giveaways may require the use of a fulfillment house, where information is provided in order to fulfill a prize or promotion. Customers will have an opportunity to opt in or out of these promotions.  Seekairun.com does not keep credit card information on file.

Back to categories

Shipping

What is your shipping policy? 

Our shipping page has the most complete information about our shipping policy.

Where does seekairun.com ship?

We currently ship to US and Canada addresses. For international distribution please click here.  

Can I ship to a PO Box?

We are only able to ship to P.O. Boxes in Alaska, Hawaii and Canada.

What are my shipping options, rates and delivery timing? 

Please see our Shipping information for details.

Shipping options for the 48 contiguous states include UPS SurePost®, 3-day and 2-day express shipping. For Alaska, Hawaii and Canada, we ship using USPS; expedited shipping is not an available for these regions.

How can I track my order?

Once your order has been scheduled for shipment, you will receive an email with your tracking number.

Back to categories

Return and Exchange Policy

What is your return policy? 

Please see our return policy for details. We accept returns within 45 days of the date of purchase for a full refund, less shipping charges, gift boxes and promotional discounts. Shipping charges are not eligible for price adjustments. See Kai Run does not accept returns on discontinued or final sale items.

Do you offer price adjustments for discounted items?

No, unfortunately we do not. Discounts are only available during limited promotional periods. To be the first to hear about discounts and promotions, please sign up for our newsletter and join us on our Facebook page.

Can I exchange my merchandise for another item?

We do not offer direct exchanges at this time.

To receive your items as quickly as possible, place a new order on seekairun.com for the product that you want. Next, return the original (unused and in new condition) item to us. Please include the new order number on your return form so that we can refund the shipping cost (for US orders only) of the new order you placed, if applicable. Shipping cost refund will be up to the same amount charged on the original order. Please note that you are responsible for any shipping costs to return the original item(s) to See Kai Run.

How long will it take for a credit to appear on my billing statement once I return merchandise?

Please allow up to two billing cycles for your credit to appear.

Back to categories

Wholesale Inquiries

How do I become a See Kai Run retailer?

If you are a licensed retail store and would like to carry See Kai Run shoes, please see our Wholesale page and fill out the request form. We will be happy to provide you with pricing information and help you set up an account.

At what tradeshows can I view See Kai Run shoes?  

Our tradeshow schedule is available here.

Back to categories

Photography

Does See Kai Run accept submissions for casting calls?

Yes! See Kai Run is looking for Seattle-area volunteers, approximately 9 months – 8 years old to model in our seasonal photography. Castings are held twice a year.  Follow us on Facebook to receive information on upcoming photo shoots and casting calls.