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Frequently Asked Questions

About See Kai Run

  • Who Is Kai?
  • Kai is the son of founders, Cause Haun and Gang Chen. He’s also the inspiration behind See Kai Run. Unable to find shoes in modern, fun styles that still promoted the healthy development of little feet, his mom developed her own line of shoes – And See Kai Run was born.

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Our Shoes

  • What are the different lines available for purchase at seekairun.com?
  • See Kai Run offers 3 lines of footwear – Smaller soft-soled crib shoes, sized 0-24 months, See Kai Run first walkers, sizes 3-9, and our Kai collection, shoes for bigger kids in whole and half sizes 8-3y. For details on which shoe is right for you, please see our brand comparison page.
  • Why are baby or toddler shoes with flexible soles better for my child?
  • While pediatricians now agree that barefoot is best for proper foot and muscular development, it is not always practical. Flexible soles are recommended because they are protective for indoor and outdoor wear, yet not restrictive. The soles of Smaller crib shoes are made from soft suede, with non-slip rubber pads for traction. See Kai Run shoes incorporate a very flexible, yet durable rubber for the soles of our first walkers. Both allow plenty of freedom for developing little feet.
  • What is the APMA Seal of Acceptance?
  • The American Podiatric Medical Association (APMA) is the premier organization of physicians and surgeons who specialize in foot and ankle health. Their Seal of Acceptance certifies that See Kai Run and Smaller footwear meet their rigorous standards for healthy foot development, functionality and safety.
  • How often do new styles come out?
  • We offer a new line of booties, shoes and legwear twice a year. Typically, the spring/summer line launches in February and our fall/winter line is released in August.
  • Are See Kai Run shoes made from genuine leather?
  • Yes! See Kai Run and Smaller uppers are made from buttery-soft leather with breathable leather lining. Only quality materials are used to ensure the soft, flexible, comfortable shoes that are ideal for your child’s feet.
  • Is the leather used in See Kai Run products safe for my child?
  • Yes! See Kai Run cares about the safety of your child and takes great care in ensuring that the leather used for our shoes meets the most stringent available US and international guidelines.
  • How does See Kai Run footwear ensure a comfortable fit for my child's feet?
  • Wide opening and toe box accommodate even the chubbiest little feet.
  • Hook and loop closures allows for adjustable fit and easy on and off.
  • Leather lining is breathable and durable.
  • Padded collar adds comfort and helps our shoes stay on little feet.

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Sizing

  • What sizes are available?
  • Our Smaller soft-soled crib shoes come in sizes 0-6 months, 6-9 months, 9-12 months, 12-18 months, and 18-24 months. See Kai Run shoes are available in whole sizes 3 through 9 and are appropriate for pre and new walkers, as well as older toddlers up to 3 years old. Kai shoes are available in whole and half sizes 8 through 3y and fit kids approximately ages 2 through 6 years old. Please note if a size is not currently available, it will not appear in the size option dropdown on the product page.
  • How often should you measure your child’s foot for the best fit?
  • Children’s feet grow quickly! Measure at least every two months during the first year, and approximately every three months from 1- 6 years. You can never tell when your child will have a growth spurt.
  • How can I ensure the best fit if I order through seekairun.com?
  • Please refer to our comparison page to see which line of shoes is best for you. Once you know which size range is appropriate, refer to our sizing page, which will give you shoe dimensions and measuring tips. Remember to measure your child’s foot often and allow for growing room – ˝ to one centimeter extra is recommended when selecting a shoe size – more if the child will wear socks with the shoes.
  • Do you have a printable sizing chart?
  • Yes, we have printable sizing charts for our shoes. You can also view sizing charts for Smaller, See Kai Run and Kai on our sizing page. A direct link to the sizing charts is also available on every product page.

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Caring for the shoes

  • Are See Kai Run shoes appropriate for indoor and outdoor wear?
  • Smaller soft-soled crib shoes are ideal for indoor use. Please note that if used outdoors, these crib shoes are not waterproof and should only be used in dry conditions. See Kai Run's sturdy yet flexible rubber soles allow kids to venture outdoors or stay inside. Kai shoes are made with outdoor exploration in mind. Durable soles have superior traction for active kids.
  • Are shoes machine washable?
  • While shoes may hold up in the washing machine, we do not recommend this method for cleaning our leather and sneaker shoes. Runners can be washed in a mesh laundering bag on a gentle cycle with cold water. Use a mild laundry detergent and do not use bleach. Do not put Runners in the drying machine or allow them to dry in direct sunlight.
  • What is the best way to care for sneakers and shoes?
  • The exterior of our leather shoes and sneakers can be sprayed with a non-toxic water repellent for extra protection. To clean our shoes, use a little mild detergent and a damp cloth and allow to air dry. Runners can be cold washed and air dried.

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Order Process

  • Can I place an order outside of the United States?
  • Currently, See Kai Run ships only to addresses in the United States and Canada.
    Please visit our distributors' Web sites for international shipping options: Australia & New Zealand and Korea.
  • How can I check if my order has been shipped?
  • Once your order has been scheduled for shipping, you will receive an email with your tracking number.
  • What forms of payment does seekairun.com accept?
  • We accept Visa, Mastercard and American Express cards. We also accept payment via PayPal Express Checkout. Please note that we only accept credit cards issued in the US or Canada.
  • How do I redeem my seekairun.com coupon code?
  • Enter your coupon code on the shopping cart page before checkout. If your coupon code is valid, the discount will be automatically applied to your order. Only one coupon code can be used per transaction. Our coupon codes are only valid on our Web site and are limited time offers.
  • Where can I find a valid See Kai Run coupon code?
  • Sign up for our newsletter or our Facebook page to be the first to know about a new coupon code. Occasionally, we also offer coupon codes through various partners.
  • Can a coupon code be applied to a previous purchase?
  • No. We do not offer price adjustments on coupon code offers.
  • When can I expect my order to arrive?
  • Allow up to 2 business days for processing your order. Depending on your location and shipping options, shipping times range from 2 – 10 additional business days. You will receive an email confirmation when your order has been received as well as another email confirmation when your order has been shipped.
  • Where can I purchase See Kai Run near my home?
  • Please see our store locator for the nearest retailer to you. Just select your location from the dropdown menu. We recommend calling ahead to ensure the store has your desired style and size available.
  • Can I purchase See Kai Run from your head office?
  • We do not have a retail store at our head office location. Please visit our store locator for your nearest See Kai Run preferred retailer.
  • How do I enable JavaScript on my broswer so that I can make a purchase from your site?
  • Please visit our enabling JavaScript instructions page for more information.

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My Account

  • How do I update my account profile on the site?
  • To update your account profile, log in to your account. Enter in desired information.
  • How do I change my username and password?
  • You can reset your password by logging in to your account. You will find a section here to reset your password.
  • I forgot my username/password. Can you email it to me?
  • If you forget your password, go to the log in page. Enter in your email address you used to register your account with the box provided. Your log in and password information will be automatically sent to you via email.

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Mailing List

  • Why should I join the See Kai Run mailing list?
  • Seekairun.com uses its mailing list to let customers know about special promotions, sales events, and new products. To be the first to know about the latest happenings, please sign up!
  • How often will you email me if I join the See Kai Run mailing list?
  • We will email you periodically, as events and news occur – typically you can expect something from us every couple of weeks.
  • How do I remove my email from your mailing list?
  • If you would like to be removed from our email list, click the link found at the bottom of any of our email newsletters.

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Security

  • Is it safe to order online?
  • Seekairun.com uses industry proven safeguards and precautions protecting our customer’s personal and financial information when processing orders. Credit card transactions are completely secure at seekairun.com. Our web site uses Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone try to intercept it.
  • What happens to my personal information?
  • Personal information used in fulfilling orders is stored in a database and is never sold to third parties for any reason. Seekairun.com does not keep credit card information on file.

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Gift Services

  • Does seekairun.com offer gift certificates?
  • Yes. You can purchase gift certificates in increments of $25, $50, $75 and $100. To purchase, simply place the desired value into your shopping cart and check out as usual. You will have the option of printing out your gift certificate after check out. Also, your gift code will be sent to you using the email address you provide. Gift certificates may only be redeemed online at seekairun.com.
  • How do I redeem my gift certificate online?
  • Gift certificates can only be redeemed at seekairun.com. To redeem gift certificates, choose Gift Certificate as your method of payment in the drop-down box and enter your gift certificate number in the field provided upon checkout. The amount will be applied to your order. All seekairun.com gift certificate sales are final. Seekairun.com is not responsible for lost or stolen gift certificates. Seekairun.com is also not responsible for gift certificates that are undeliverable or not received due to inaccurate information, such as an invalid email address.
  • gift box question
  • Does See Kai Run offer gift cards and gift wrapping?
  • Yes. We are happy to include a complimentary personalized gift card if your purchase is a gift. Our deluxe gift box is also available for $5.00. To add the gift box to your order, click on the gift box link on the shopping cart page.

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Shipping

  • What is your shipping policy?
  • Our shipping page has the most complete information about our shipping policy.
  • Where does seekairun.com ship?
  • We currently ship to US and Canada addresses. Please visit our distributors' Web sites for shipping to Australia & New Zealand, Korea and Taiwan.
  • Can I ship to a PO Box?
  • Only to Canada.
  • What are my shipping options, rates and delivery timing?
  • Shipping options for the 48 contiguous states include standard ground, 3-day and 2-day express shipping. For Alaska, Hawaii, US and Canada, we ship using USPS. Express shipping is not an option for those regions.
  • For US military addresses, please contact us at 1.425.481.8035 for ordering assistance.
  • Allow up to 2 business days for processing your order. Depending on your location, shipping times range from 2 – 10 additional business days. You will receive an email confirmation when your order has been received as well as another email confirmation when your order has been shipped with tracking information. Rates are as follows:
  • For orders in the US under $60: $8.50.
  • For orders in the US $60 or more: FREE!
  • Expedited shipping for orders under $80: 3-day: $18.50; 2-day: $23.50 (48 contiguous states only).
  • Expedited shipping for orders $80 or more: 3-day: $10; 2-day: $15 (48 contiguous states only).
  • Shipping to Canada: $12.50.
  • Please note that deliveries are made on business days and exclude weekends and holidays (USPS does deliver on Saturdays). Expedited shipping is not available for Canada. In addition to shipping times, please allow 2 business days for processing your order.
  • How can I track my order?
  • Once your order has been scheduled for shipment, you will receive an email with your tracking number.

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Return and Exchange Policy

  • What is your return policy?
  • Please see our return policy for details. We accept returns within 30 days of the date of purchase for a full refund less shipping charges, gift boxes and promotional discounts. Shipping charges are not eligible for price adjustments. See Kai Run does not accept returns on discontinued or final sale items, except in the case of manufacturer defect.
  • Do you offer price adjustments for discounted items?
  • No, unfortunately we do not. Discounts are only available during limited promotional periods. To be the first to hear about discounts and promotions, please sign up for our newsletter and join us on our Facebook page.
  • Can I exchange my merchandise for another item?
  • Yes you can and your exchange will ship back to you for FREE!* Please note that you are responsible for any shipping costs TO See Kai Run. Exchanges CANNOT be made on discontinued or final sale items. You have two options to choose from when exchanging items. Please review our complete exchange procedure before making an exchange.
    *Free shipping on exchanges in the US only, Canada exchanges will be charged $10 for shipping.
  • How long will it take for a credit to appear on my billing statement once I return merchandise?
  • Please allow up to two billing cycles for your credit to appear.

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Wholesale Inquiries

  • How do I become a See Kai Run retailer?
  • If you are a licensed retail store and would like to carry See Kai Run shoes, please see our Wholesale page and fill out the request form. We will be happy to provide you with pricing information and help you set up an account.
  • At what tradeshows can I view See Kai Run shoes?
  • Our tradeshow schedule is available here.

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